Products manufactured by Eastman Telebell International Inc. (“Eastman Security”) come with limited 18-month warranty for PC Based and Embedded DVRs. Eastman Security warrants these products to be free from defects in material and workmanship under normal use and service for a period of 18 month from the time of purchase. All LCD DVR Combo systems come with limited 12-month warranty. Any other items such as DVR Capture Cards & peripherals, CRT/LCD/Plasma monitors, cameras and others come with limited 12-month warranty. A purchase receipt or other proof of date of original purchase will be required prior to providing warranty services. All PC Based and Embedded DVR products come with 1 year replacement warranty from the date of purchase. The warranty does not cover damages occurring from shipment, failures resulting from accident, misuse, neglect, mishandling, faulty installation, improper operation or maintenance, alteration, power line surge, improper voltage supply, lightning damage, modification or repair not made or authorized by Eastman Security, damage caused by additions of any kind, deletions and/or services received from any other person other than an Eastman Security certified technician. Customer assumes all liability arising from loss of data on the hard drive due to hard drive failure for any reason whatsoever. Warranty does not cover damages caused by war, riot, and/or act of God. EASTMAN SECURITY is not responsible for computer viruses. Customer shall install Anti Virus programs at its own risk.

 
     
 

THIS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER ORAL OR WRITTEN, EXPRESSED OR IMPLIED. EASTMAN SECURITY SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE AND AGAINST INFRINGEMENT. EASTMAN SECURITY IS NOT RESPONSIBLE FOR SPECIAL, INCIDENTAL, DIRECT, INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY LEGAL THEORY INCLUDING BUT NOT LIMITED TO LOSS OF DATA, DOWNTIME, GOODWILL, DAMAGE OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND COSTS OF RECOVERING PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH DISK DRIVES IN THE PRODUCT.

 
     
     
 

Limited Liability

 
     
 

Eastman Telebell International Inc. (“Eastman Security”) assumes no risk and shall not be liable for any damage and /or loss resulting from the specific applications made of this product. Eastman Security's liability shall not exceed the price paid by the purchaser for such product. In no event shall Eastman Security be responsible for any direct, indirect, special, incidental or consequential damages including the loss of use, loss of profit and claims of third parties however caused, whether by the negligence of Eastman Security or otherwise in connection with the purchase, installation, operation, or failure of this product.

 
     
 
RETURN AUTHORIZATION PROCEDURES
 
   
 
Warranty Services /Out of Warranty Repairs
 
 
 
 
To obtain warranty services and/or “out of warranty” repair services:
 
 
 
  1.
Request RMA/RA number from Eastman Security by phone: 626.336.0065.
 
  2.
Complete RMA/RA Request Form and fax to: 626.336.1939.
 
  3.
RMA/RA number shall be issued within 24 hours upon receipt of completed form.
 
  4.
Mark all returning items with the RMA/RA number clearly on the box. All products must be shipped to Eastman Security within 14 business days of the RMA/RA number issue date. Packaging must be equal to or better than original packaging. Eastman Security reserves the right to reject inadequately packaged items.
 
  5.
Customer must prepay shipping and insurance charges for RMA/RA items.
 
  6.
Ship to: Eastman Telebell International Inc. 15344 E. Valley Blvd. , City of Industry , CA 91746 / RMA/RA#
 
   
 
   
 
 
 
 
 
 
 
 
 
 
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